Workflow process mapping is one of the most important steps in managing workflows. Whether you specifically define them or not, your organization has workflows, because that’s how things get done – how products get made and how services get delivered. The problem with undefined workflows is that they often develop quickly, out of need, and not necessarily with enough foresight to make them efficient. Then, over time, that inefficient workflow becomes entrenched, making the inefficiency harder to break out of.