ACVC2 Workflow Implementation

Client

ESKOM

Contact Person: John Fath

Project Number: ES002

Project Duration: Mar 2004 – Aug 2004 (12 Months)

Description of Situation

Although the ACVC and NACVC workflows are automated, the processes need to be improved. The business processes are re-analyzed and some of the outstanding inefficiencies are identified by our team These changes are then designed and developed into the existing system. Additional functionality and ease of use are also introduced into the system. With these changes, the progress in the speed of quotations and connections is made consistent.

Technology Used

Roles Performed

Business Process Modeller

Business Analyst

Systems Analyst

Application Architect

Infrastructure Specialist

C#.Net Developer

Systems Architect

Database Developer

Database Administrator

Key Achievements

Enabled the business to achieve the KPI targets set by NERSA
Increased speed in connecting new customers has shown positive impact on Finances Increased National ACVC KPIs from 90% to 95%
Increased National ACVC KPIs from 90% to 95%
A hybrid solution using both databases, Oracle and SQL server were used to get the best of both worlds
Complete audit trails are maintained for business data
Change management was done to employees across the country effectively
The system was the largest workflow implementation in Africa then with 32000 users using the solution.

Our Safety Net

$15,566.64

College Saving

$2,29,486.53

0 %

transformation

0 m

cost saved

0 %

clients satified

0 K

new clients

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