Contact Person: John Fath

Project Number: ES001

Project Duration: Jan 2003 – Jan 2004 (12 Months)

Description of Situation

The Acquire Customer Value Chain is responsible for the processing of customer application in order to provide them with a quotation, connection and to ensure that their first bill is produced. The workflow was tedious and time consuming. Due to this the targets for quotations and connections were only achieved 45% times.


Dake’s process modelling team has analyzed the existing process and redesigned it to efficiency. This new process is then automated using the K2 Workflow. The solution was also integrated to various existing systems like SAP, CC&B, GTX etc., This implementation has brought about an increase in the target achievement to 90%.

Technology Used

Roles Performed

Business Process Modeller

Business Analyst

Systems Analyst

Application Architect

Infrastructure Specialist

C#.Net Developer

Systems Architect

Database Developer

Database Administrator

Key Achievements

Our Safety Net


College Saving


0 %


0 m

cost saved

0 %

clients satified

0 K

new clients

Related Cases

Analytics CoE, Exxaro

Client Exxaro Contact Person: Alfred Raulinga Project Number: EX002 Project Duration: Ongoing

Analytics Center of Excellence

Client Eskom Contact Person: Dika Modise Project Number: ES003 Project Duration: 2017

Mobility via Service Suit (HDB)

Client Eskom Contact Person: Sarel Marais Project Number: ES030 Project Duration: 8