Msunduzi Municipality

Contact Person: Harsha Ramprasad

Project Number: PM001

Project Duration: Apr 2014 – June 2014 ( 2 Months)

Description of Situation

Msunduzi Municipality is an organization which offers services to the public. The processes they were following does not link up to the organization’s value chain. Therefore, the departments are working in silos. Dake has conducted a comprehensive business analysis to identify the loose ends of the processes and optimised, mapped all the business processes tying up to the value chain.

Technology Used

Roles Performed

Senior Business Analyst

Business Process Modeller

Project Manager

Change Management Specialist

Key Achievements

Our Safety Net


College Saving


0 %


0 m

cost saved

0 %

clients satified

0 K

new clients

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