A Centre of Excellence (COE) is at heart a group of people – experts in business
process management, customer relationship management, and business domain,
equipped with an arsenal of best practices and tools. Dake Solutions is a market
leader in establishing this type of hub within the organizations that we work. We
embed ourselves and set about each COE with the end in mind. The Ultimate goal is
having a mature COE which will become a self-directing entity responsible for
supporting business users and shepherding complex projects to successful
completion.
The purpose of a typical Dake Solutions COE is to empower organizations to get the
most out of the Dake Solutions Technology stack, not only within key teams but
across an entire organization. A COE links the big picture strategy with the day-today operations, documents, lessons learned and best practices, and makes it easier
for different groups to reuse and adapt proven solutions. Because it brings together
smart people and cutting edge technology from all parts of the enterprise, a COE can
also play an important role in an organization's digital transformation.